At Niramoypolli, your satisfaction is our priority. We work hard to ensure that every product you receive meets your expectations. However, if there’s an issue with your order, we’re here to help. Please read our return and refund policy carefully.
1. Eligibility for Returns
You can request a return or replacement if:
You received a damaged, defective, or incorrect product.
The item you received is not as described on our website.
To be eligible for a return:
You must contact us within [3–5 days] of receiving your order.
The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
Proof of purchase (invoice or order ID) must be provided.
2. Non-Returnable Items
Some items are not eligible for return or refund due to hygiene or safety reasons. These include:
Personal care, hygiene, or cosmetic products
Perishable goods (e.g., food, groceries)
Discounted or clearance sale items
Digital or downloadable products
3. Return Process
To request a return:
Email us at [insert email address] or contact our customer support team.
Provide your order number, a brief reason for return, and a photo or video (if applicable).
Our team will review your request and, if approved, guide you through the return process.
Please note: The cost of return shipping may be the responsibility of the customer unless the product was defective or incorrectly delivered.
4. Refund Policy
Once we receive and inspect the returned product:
If approved, your refund will be processed within [7–10 business days].
Refunds will be issued to your original payment method (e.g., SSLCommerz, bKash, Nagad, etc.).
In some cases, we may offer store credit or a replacement item instead of a cash refund.
5. Order Cancellation
You may cancel your order before it is shipped by contacting us immediately.
Once the product is dispatched, cancellation is not possible, but you can request a return after receiving it.
6. Damaged or Defective Products
If you receive a damaged or defective item, please report it to us within 24 hours of delivery with photo/video evidence. We will arrange for a replacement or issue a full refund, depending on product availability.
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Niramoypolli
Email: [insert email address]
Phone: [insert phone number]
Address: [insert business address]